INFORMATION FOR NEW CUSTOMERS
How do I create an account?
You can create an account with us to make shopping at CuteCircuit quick and easy. Once the first order is completed,you will be able to type in a password on the Thank You page to create an account.
The shipping address form will be pre-filled on subsequent orders provided in your account.
Do I need to register to place an order?
No, we have a great Guest Checkout facility which allows you to place an order without registering.
MAKING A PURCHASE
How do I make a purchase?
Prêt-à-Porter Collection
Browse the site and select the items from the Prêt-à-Porter Collection you would like to purchase. When you have selected an item, choose your preferred size and color and then click the ‘add to cart’ button. You can review your items in your shopping cart by clicking on the ‘shopping cart’ button. You can update your cart by adding and removing items. Our calculator will work out your subtotal, including shipping. Once you have finished, follow the checkout procedure.
Haute Couture Collection can not be purchased online. You can contact us for more information.
Can I order items from your website that are currently out of stock?
If any of our items appears out of stock in our website please contact us.
How do I know which size to purchase?
On every page of the store online website you will find product info for women and men including sizes guide and washing care.
The chart presents typical measurements for every size available and size conversions for Europe, US, UK and Japan. You can also see all the charts right now by clicking on the links below (these are the same charts available on the products pages).
Can I order an extra battery for my Twirkle T-shirt?
We sell separated extra batteries for your Twirkle T-shirt, Twirkle Dress or Twirkle MiniDress, if you have damage or lost yours. For more information or to place an order please contact us.
What payment methods can I use online?
We accept Visa and MasterCard credit cards and Maestro debit cards. We do not accept cheques, postal orders or cash. We are unable to accept cards that are due to expire within 1 week of placing an order. We currently do not accept American Express and Diners Club International cards. Card details are checked and verified and products are dispatched once authorization has been obtained.
What is my credit card security number?
Your credit card security number is the 3 digit number found on the reverse of your card on the far right of the signature strip.
When will I be charged?
If the item you have ordered is in stock then transactions on your card will be taken within 24 hours. If the item is back-ordered or delayed for any reason, then your card will be charged 24 hours before the item ships.
SHIPPING AND DELIVERY
Do you ship your products worldwide?
Yes! We can ship products anywhere in the world. To calculate shipping costs you need to add your chosen product to the basket and the shipping cost calculator will become available. You will need to add your shipping address and the shipping options will be listed for you automatically so that you can choose your favorite one.
Do you have free shipping?
We have free shipping for orders within the UK.
Why do high value orders take slightly longer to be processed?
High value orders take slightly longer as they need to pass through additional security and fraud checks.
How long is standard delivery?
Standard delivery for UK (including Northern Ireland) orders is 2-3 working days. However you may choose a faster shipping method if you are just dying to get your hands on your new goodies. The charges for faster shipping vary depending on the weight and size of the item. Occasionally, if you have ordered several products at one time we may deliver such products on different days at no extra shipping cost to you.
How are items delivered?
Standard delivery by Royal Mail is free! However, you may choose a faster shipping with an alternative courier if you wish.
How can I track my parcel?
With standard shipping it is not possible to track the parcel. If you paid for express or courier shipping when you placed the order then the parcel can be tracked using the tracking number in your Order Confirmation Email.
Is a signature required for my parcel upon delivery?
Yes, a signature will be required as proof of delivery for all orders.
RETURNS
How do I return or exchange an item?
To return an item please contact us.
How do I cancel an order?
Please note: It might not be possible to cancel your order once it is submitted. So, make sure that you really love everything in your cart before clicking on the “Place Order” button!
If you submitted your purchase by mistake, please call Customer Service immediately on +44 (0)207 502 1994 so that we might attempt to stop it from being shipped, although this may not be possible.
How do I receive my refund?
Refunds will be made to the card used for the original transaction, within 5-10 days of receiving the items for refund. If your card has expired then refunds will be issued via a cheque to the billing account holder. If you return an item without the required paperwork there may be a delay in processing your order and refunding your money. A returning fee will be applied and reduced on the refund amount. This amount will depend on the product purchased.
GARMENT CARE & WASHING INSTRUCTIONS
Are the products washable? How do I dry the clothes? Are the products ironable?
For all the garments Care Instruction please check the information that you can find on each product page.